Shipping Policy
1. Shipping time
Most orders arrive within 7–13 business days (Monday–Friday) of being placed. That time has two stages:
Processing: 1–3 business days
We confirm your order, quality-check every item and pack it carefully. Our fulfilment partners prepare each order before handing it to the carrier.
Delivery: 6–10 business days
This is how long your parcel takes to travel from our fulfilment centre to your door.
Carriers
Shipping is free on every order across Australia, and every parcel is tracked. Depending on your location and parcel size, your order will be delivered by one of these carriers:
- Australia Post
- Aramex
- iMile
Your dispatch email will tell you which carrier has your parcel.
Tracking
We’ll email you a tracking link as soon as your order is dispatched. You can check it at any time on our [Track your order] page. The first tracking update can take 1–3 business days to appear.
Check your address
Please check your shipping address carefully before you complete checkout. If you notice a mistake, email us within 6 hours of placing your order and we’ll correct it before dispatch. Once your parcel is on its way, we can’t change the address.
2. Providing the correct shipping address
You are responsible for entering an accurate shipping address at checkout. We remind you to check it on the order confirmation page and in your confirmation email.
If the address entered was incorrect and the parcel:
- Is delivered to that address: we can’t offer a refund or a free reshipment.
- Is returned to sender: we can send it again for a reshipment fee, and we’ll confirm the amount with you before charging anything.
If the address was correct and the parcel came back because of a carrier error, we’ll reship it at no cost to you.
3. Lost or misdelivered orders
If your tracking says “delivered” but you haven’t received the parcel, contact us within 5 days of the delivery scan. That gives us time to lodge a claim with the carrier. We’ll ask you to:
- Confirm the shipping address on your order.
- Check with neighbours, people in your household and your local post office.
- Check whether the parcel was left at a parcel locker or collection point.
If the address was correct and the parcel hasn’t turned up within 5 days, we’ll send a replacement free of charge. If the address entered was incorrect, we can offer a reshipment for a fee or a refund minus costs already incurred.
4. Tracking stalled or lost in transit
If your tracking hasn’t updated for 10 business days or more, we’ll send a replacement automatically, at no cost to you. If you’d rather not wait for it, contact us and choose one of these instead:
- Keep the replacement coming and get 10% of your order refunded.
- Cancel the replacement and get a full refund.
5. Where your order comes from
Every Laverdale order is prepared and quality-checked by our fulfilment partners in China, then shipped directly to you. We don’t run a local warehouse. That’s why delivery takes 6–10 business days instead of 2–3, and it’s also how we keep our prices where they are.
You’ll have nothing extra to pay on delivery for Australian orders: no customs duties or import fees.
Questions about this policy?
Email: support@laverdale.com. We reply Monday to Friday, [09:00–17:00 AEST]. You can also reach us through our contact page.
Who you’re buying from
Laverdale (laverdale-australia.com) is operated by VK Commerce Group LLC.
Registered office: 30 North Gould Street, Sheridan, Wyoming, 82801, United States.
Last updated: 19 October 2026