1. What we cover
Every order comes with our 30-day guarantee. Contact us within 30 days of receiving your order and we’ll look after you.
- Damaged or faulty on arrival: we’ll send a free replacement, and you can keep the original. If you’d prefer not to have a replacement, we can give you store credit or a refund instead.
- Wrong item, size or colour: we’ll send the correct item free of charge, or refund you if you’d prefer.
- Incomplete or missing parts: we’ll send the missing part(s) at no cost, or give you a partial refund if you’d rather not wait.
- Fewer items than you ordered: we’ll send the missing items straight away, or refund that part of your order.
- Doesn’t fit: you get one free size exchange, and you keep the original. If you’d rather not receive a different size, you can get refunded in store credit too.
Changed your mind? That’s fine. Change-of-mind returns are accepted within 30 days of delivery, with no restocking fee.
2. Flexible resolutions: you choose
To save you a trip to the post office, we may offer a partial refund (you keep the item), store credit (sometimes worth more than you paid), or a free exchange in another size. These offers are always optional. If you’d rather return the item under this policy, you can.
3. Store credit
Store credit is issued as a digital gift card. You can use it on anything in our store, and it never expires. Orders paid for with store credit are still fully covered for damaged, faulty or incorrect items (points 1–4 above).
4. How to start a return or claim
Email our support team within 30 days of delivery with your order number, the item name and a short description of the problem. We’ll usually ask for a quick photo. It helps us sort things out in one go, and for transit damage the carrier needs photos of both the item and the packaging.
Returns: please contact us before sending anything back. Most sizing and damage issues are resolved without a return. Once your return is approved, we’ll email you the return address and step-by-step instructions. Items must come back unworn, unused and in their original packaging.
5. Refund processing
When you contact us, we may suggest other options first, such as a partial refund, an exchange or store credit (see section 2). Accepting one is entirely up to you and is never a condition of getting a refund. You can always choose a return and refund instead.
Once your return reaches us in good condition, we’ll refund your original payment method within 7 business days. Your bank or card provider may take up to 10 business days to show it on your statement. The same timing applies to partial refunds.
6. Return shipping costs
Damaged, faulty or incorrect items: once we’ve verified the issue with photos, your resolution is free and you don’t need to send anything back.
Voluntary returns (change of mind and fit): you pay the cost of return shipping. Please use a tracked service and email us the tracking number and proof of postage.
7. Good to know
- Every return must be arranged with our team and approved before you send it. Returns sent without approval may be delayed or refused.
- Please keep the item until we’ve reviewed your case. If it’s been thrown away and there’s no proof of the issue, we may not be able to issue a refund.
- If you send a return without tracking and it’s lost or damaged on the way, we can’t take responsibility for it. That’s why we recommend tracked postage.
- Once store credit has been accepted and issued, that case is closed and the credit can’t be exchanged for a cash refund later. Orders paid with store credit aren’t eligible for change-of-mind refunds or extra goodwill offers.
- For bundles and sets, we refund or replace only the affected item, not the whole set.
- Change-of-mind, fit and goodwill requests must be made within 30 days of delivery. This doesn’t limit your rights for faulty items under Australian Consumer Law (see section 8).
8. Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This policy is in addition to those rights and doesn’t replace them. If an item has a major failure, you’re entitled to a replacement or refund. If the failure isn’t major, we’ll repair, replace or refund it within a reasonable time. Nothing in this policy limits these rights.
Questions about this policy?
Email [support@laverdale.com.au]. We reply Monday to Friday, [09:00–17:00 AEST]. You can also reach us through our [contact page].
Who you’re buying from
Laverdale (laverdale-australia.com) is operated by VK Commerce Group LLC.
Registered office: 30 North Gould Street, Sheridan, Wyoming, 82801, United States.
Last updated: 19 October 2026